Privacy Policy

1. Introduction

Welcome to GetRestt. Your privacy is important to us. This Privacy Policy explains how GetRestt ("we," "our," or "us") collects, uses, stores, and protects your personal information when you access or use our online booking platform and related services.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Physical address
• Payment information
• Profile photo
• Service provider details
• Identification documents if required

2.2 Booking and Service Information

• Service requests
• Booking schedules
• Payment history
• Cancellation records
• Service completion status
• Customer reviews and ratings
• Communication between users and service providers

2.3 Device and Usage Information

• IP address
• Browser type
• Device information
• Operating system
• Website activity and interactions

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3. How We Use Your Information

• Create and manage user accounts
• Process bookings and payments
• Improve platform performance
• Verify users and prevent fraud
• Provide customer support
• Send important notifications
• Resolve disputes and complaints
• Enforce Terms and Conditions
• Improve user experience and platform security

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4. Sharing of Information

4.1 No Selling of Personal Data

GetRestt does not sell, rent, or trade your personal information to third parties.

4.2 Limited Information Sharing

We may share limited information with:

• Service providers for booking fulfillment
• Payment processors
• Customer support teams
• Legal authorities if required by law

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, disclosure, or destruction.

However, no internet-based platform can guarantee absolute security.

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6. User Responsibilities

• Keep login credentials confidential
• Provide accurate information
• Update account details when necessary
• Use the platform legally and respectfully

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7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze traffic and usage
• Enhance platform security

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8. Payments and Financial Information

• GetRestt service fees are between 10% and 15%
• Service providers receive 85% to 90% of completed payments
• Payments are processed weekly every Monday
• Providers can choose their preferred payment method
• Unpaid balances will appear on the dashboard
• Payment requests can be submitted every Monday

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9. Booking Disputes and Complaints

All complaints, disagreements, and booking disputes will be handled through the GetRestt call center and support team.

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10. Service Availability and Scheduling

Service providers may specify their own availability, including weekends, Sundays, Fridays, public holidays, or custom schedules.

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11. Account Suspension and Platform Enforcement

GetRestt reserves the right to suspend or terminate accounts involved in fraud, abuse, fake bookings, inappropriate behavior, or policy violations.

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12. Children's Privacy

GetRestt services are intended only for users who are 18 years old or older.

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13. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and prevent fraud.

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14. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of external providers.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting.

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16. Contact Information

For questions or complaints, contact us through:

Website: https://getrestt.com

Terms and Conditions of Use

1. Eligibility

• You must be at least 18 years old
• You must provide accurate information
• You must comply with all platform rules

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2. Platform Rules

2.1 Inappropriate Content

Uploading inappropriate images, offensive language, illegal content, or misleading information may result in:

• Warnings
• Temporary suspension
• Permanent account termination

2.2 Service Delivery Obligations

Accepting payment and failing to deliver the service is strictly prohibited.

Violations may result in refunds, penalties, suspensions, or permanent removal from the platform.

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3. Cancellation and Late Policies

3.1 User Request Declines

• Declining more than 5 requests will result in a warning
• Declining 10 requests within one month may result in a 1-week suspension
• Repeated violations may result in permanent suspension

3.2 Late Arrival Policy

• If a provider is more than 20 minutes late, the requester may cancel
• The requester may receive a refund
• The provider may be penalized 20% of the total payment

3.3 Provider Cancellation Policy

• More than 5 cancellations may result in warnings
• Repeated cancellations may result in suspension

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4. Address and Availability Issues

In cases involving incorrect addresses, unavailable customers, or access difficulties, service providers may contact the GetRestt call center for review and approval.

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5. Payments and Fees

• GetRestt charges a 10% to 15% service fee
• Providers receive 85% to 90% of completed bookings
• Payments are processed weekly on Mondays
• Available balances appear on the dashboard

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6. Limitation of Liability

GetRestt acts only as a platform connecting users and service providers.

We are not directly responsible for personal disputes, injuries, property damage, service quality issues, or delays caused by external circumstances.

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7. Account Suspension and Termination

GetRestt reserves the right to suspend or permanently terminate accounts involved in fraud, abuse, repeated violations, fake transactions, harassment, or policy violations.

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8. Acceptance of Terms

By using GetRestt, you confirm that you have read, understood, and agreed to these Privacy Policies and Terms and Conditions.